Responsible to manage end to end business for Hospital/Physician AR and Billing. Team Size : 80 to 120. • Managing a team to work on credit business and resolve the same in client TAT • Responsible for supervision and performance of team including performance reviews, disciplinary action and hiring. • Reviewing & strategizing the inventory and then Allocating work files. • Responsible to maintain employee level data such as KRA’s, training, performance, monthly review, production and quality. • Responsible for managing daily deliverables per the agreed SLA. • Coordinating with WFM team and training team for alignment of new hires • Coordinating with MIS teams for daily reports, weekly reports and monthly reports such as 90+aging, Billing pending summary, cash report etc • Coordinating with onsite team for billing related queries and clinical appeals Coordinating with QA team in identifying trends, repetitive errors and creating corrective action plan. • Process audit review, recommend and implement new methods and automation suggestions • Engage with clients through daily/weekly calls and ensure their project related queries/concerns if any are addressed to their satisfaction. • Monthly one-on-one and yearly appraisal for Team lead and above. • Responsible for various analyses and insight on AR trending and providing any executive presentations and dashboards as required.