Job Description Team Lead - AR
Skills Required:
Min 5 years of revenue cycle service delivery management experience (AR Process)
Should be currently designated as TC/TL/SME in team handling role
Should have handled a team of 10-15 members
4. Should have experience with oasis reviews
Experience in Client Management is must
6. Productivity and Quality Monitoring
Job Description:
Responsible for Strategizing and Allocating Inventory and supervising the team to work on assigned Allocation
Monitor Team's production and SLA delivery
Keep a record of client KPIs and team's performance against the KPIs
Communicating with client & taking feedback from client and formulating strategies to meet the client’s specific needs and expectations
Responsible for preparing Weekly Business Review presentations
Monitor the Issues/Escalation raised by the client and review/discuss to provide solutions and do a RCA to avoid future escalations
Manage and handle effectively escalations raised by the clients
Provide subject matter expertise on Accounts Receivable processes
Provide mentorship, training, and coaching to the team
Adhere to organisational policies and procedures
Lead by example by demonstrating the highest standards of ethical behaviour
Work with quality team to identify, recommend and implement process improvement