Create and manage operational frameworks to deliver high-quality work in the field of RCM.
Create quality frameworks to drive process excellence for INFINX in an RCM context using DMAIC, lean six sigma, or other process suitable quality methodologies.
Work with delivery leaders to launch and lead quality projects across INFINX
Set up and manage transactional quality frameworks including quality assessment checklists (for quality assurance leaders), identify CTQ quality metrics, create periodic quality reports
Work with delivery and training functions to create feedback loops from quality assessment to training and operations management
Familiarity in US RCM.
Ability to work with teams across geographies
Demonstrated ability to lead & motivate a team to achieve business unit goals
Extremely high-energy team player with a burning desire to succeed in a fast-paced environment and rapidly evolving market
High degree of integrity, work ethic, and analytical abilities
Track record of delivering high-quality services